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YOU'RE IN
GOOD HANDS
We make it a priority to carefully attend to every detail, ensuring our customers are completely satisfied with our products, through our services.
This is the core of
WHY we do,
HOW we do,
WHAT we do.
SERVICE CALL
-
Complaint/report received
-
Remote troubleshoot within 3*24-hour response time
(via phone/video-call, or email) -
Spare-part delivery; or
-
Technician onsite visit; or
-
1-to-1 exchange (when applicable)
-
Complaint/report closed
​​
DISCLAIMERS
The 1-to-1 exchange policy is applicable to all warranty-covered products within the warranty period, and subject to the company management's approval. Any service call outside the product warranty period will be attended based on best-effort commitment, and all the spare-parts and/or services are chargeable.
WARRANTY
5-YEAR
-
ARISTA TR-500 Dental Simulator Unit
-
ARISTA DSG Dental Simulator Gearbox
​​
3-YEAR
-
ARISTA TR-510 Dental Simulator Unit
​​
1-YEAR
-
ARISTA TR-600 Dental Simulator Unit
-
ARISTA DL-160 Dental Light
-
TRIMUNT Phantom Head (ADM-001)
-
Air Suction Unit
​
DISCLAIMERS
The warranty does not cover ARISTA furniture products & accessories, such as Workbench, Mobile Drawer Unit, stool, torso, air blowgun & other TRIMUNT products, consumables & accessories.